Dispatch & Delivery Enquiries
DispatchQuery@imata-logistics.com
For:
- Parcel tracking and delivery status
- Rider location and delivery issues
- General shipment enquiries
Finance & Payments
FinanceTeam@imata-logistics.com
For:
- Refund requests
- Payment confirmations
- Billing and transaction issues
Dispute Resolution
DisputeResolution@imata-logistics.com
For:
- Investigating reported delivery or service disputes
- Resolving conflicts between customers, riders, or other parties
- Mediating escalated complaints that could not be resolved by other teams
- Documenting findings and coordinating resolution outcomes
Rider Booking Operations
Riderbookingofficer@imata-logistics.com
For:
- Manual booking records from riders
- Rider-submitted delivery entries
- Booking discrepancies
Marketing & Customer Onboarding
MarketingTeam@imata-logistics.com
For:
- New customer onboarding
- Campaigns, ads, and promotions
- Business growth partnerships
Human Resources & Operations
For:
- Employment enquiries
- Staff-related matters
- Internal operations
Customer Support
Customersupport@imata-logistics.com
For:
- General enquiries
- Customer experience support
- Business-related questions
Important Guidelines
- Send your request to one relevant team only to avoid delays
- Include your Shipment ID or payment reference where applicable
- Requests are handled in the order received, with priority based on urgency